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Are you an existing Epicor User? Are you looking for a Support and Maintenance plan beyond your current AMC plan? 

 
RheinBrücke IT Consulting helps you leverage the most of your Epicor ERP investments by ensuring that your business users have the support and help readily available from our large pool of Epicor Level 3 Certified professional engineers who have worked on multiple complex ERP implementations across the world.
 
On top of your existing AMC plan, we offer Step-up and Premium levels of support and maintenance that will help ensure that your business runs smoothly. RheinBrücke Offers its Customers 3 levels of support, based on your needs. All the support levels are based on standard ITIL based processes.
 

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Standard Support and Maintenance Plan

 
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Step Up Support and Maintenance Plan

 
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Premium Support and Maintenance Plan

 
Benefits of RheinBrucke's Epicor Support+
  • Comprehensive and consistent support processes leveraging best-in-class ITIL practices driven by professionals.
  • Leverage better value and level of service with specialized support desk teams and access to advanced problem-solving talent.
  • Enjoy responsive break-fix and issue resolution that keep mission-critical applications running at peak performance with reduced downtime and full technical support for customized code.
  • Future-proof and extend the lifespan of your Epicor enterprise software applications.
  • Access to Support & Customer Centre.
  • Remote service delivery to ensure customers get the required assistance anytime.
  • Leverage better value and level of service with specialized support desk teams and access to advanced problem-solving talent.
  • Leverage RheinBrücke Academy Learning Management System for effective orientation of key users through simulation-based trainings.
  • Hyper-responsive and proactive support service helps to identify and resolve potential application and technology stack issues before they happen.
  • Comprehensive and consistent support processes leveraging best-in-class ITIL practices driven by professionals.
  • Future-proof and extended lifespan of Epicor enterprise software applications.
  • Leverage RheinBrücke Academy Learning Management System for effective orientation of key users through simulation-based trainings.
​We would be happy to connect with you on how our support can help your organization. Get in touch with us at info@rheincs.com